Water Getting In Around Your Window? It Might Not Be the Glass.
When water is leaking between your window frame and the wall — not through the glass — that’s a different problem that requires a different fix. We’ll come out, assess the situation, and take care of it.
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Two Types of Window Leaks: Knowing the Difference Matters
| 💧 Leak Type 1: Failed IGU (Glass Seal) | 💧 Leak Type 2: Frame-to-Wall Infiltration |
| What it looks like: Fog, haze, or moisture trapped between the panes of the glass. The glass itself looks cloudy from inside and you can’t wipe it away. This is a sealed unit (IGU) failure — the hermetic seal between the glass panes has broken down. How it’s fixed: Glass unit (IGU) replacement. We measure, manufacture, and install a new sealed unit into your existing frame. Free estimate applies. See our Glass Replacement page for full details. | What it looks like: Water is coming in from around the frame itself — typically visible at the window sill, the corners of the frame, or running down the interior wall beneath the window. The glass is completely clear. This is a water infiltration issue at the junction between the window frame and the wall. How it’s fixed: A service call. Our technician inspects the frame, identifies the entry point, and performs the necessary repair — resealing, caulking, hardware adjustment, or a combination. This is this page’s subject. |
Why Does Water Come In Around the Frame?
The window frame sits inside a rough opening in your wall. Where the two meet — frame edge to wall surface — there is a seal. In most homes, that seal is caulking applied along the exterior perimeter of the frame. Over time, that caulking cracks, shrinks, or pulls away from one surface. When it does, water finds the gap.
In Edmonton’s climate, this is very common. Freeze-thaw cycling through fall, winter, and spring causes constant movement at the joint between the frame and the wall. Even quality caulking applied correctly has a finite lifespan — typically 7 to 15 years depending on exposure, material, and the size of the gap it has to bridge.
Other causes of frame-area leaks include: failed or damaged brickmould (the exterior trim around the frame); hardware that has worn down, shifted, or failed to close the sash fully against the frame seal; aging compression seals or weatherstripping that no longer creates a watertight contact when the window is closed.
The repair process is different from glass replacement — and so are the labour and assessment required to diagnose the issue correctly. That’s why we book these visits as a service call. Warranty exclusions include accidental breakage, storm or vandalism damage, improper installation by third parties, and modifications such as tinting or film applied after installation.
This Is a Service Call, Not a Free Estimate
⚠️ Important: What a Service Call Means
Leaking between the wall and the window frame — and any repair that does not involve replacing the glass unit itself — is booked as a service call. This includes hardware repairs, caulking, sealing, weatherstripping replacement, and hardware adjustments.
Unlike glass replacement, which we can quote from measurements, frame and hardware repairs require a technician on site to diagnose the source of the leak and determine the appropriate repair. That’s why there is no free estimate for this type of work — the service call is the assessment and the first hour of repair work, combined.
Our Service Call Policy
Service Call Fee
$250 + tax for the first hour.
During this first hour, our technician will assess the source of the leak and perform repairs where possible — which may include hardware adjustments, recaulking, or resealing. In many cases, smaller and medium-sized window repairs can be completed within the first hour.
Additional time beyond the first hour is billed at $110 + tax per hour. If it becomes clear during the visit that more time will be needed, our technician will inform you before proceeding.
Hardware and parts replacements are not included in the service call fee — these are additional costs depending on what is required.
💡 Save Time and Money: Send Us Photos First
Before your appointment, we strongly encourage you to send photos of the affected area and any hardware involved. This allows us to identify the likely issue ahead of time and arrive with the parts most likely to be needed — saving time during the visit and reducing the chance of a return trip. Send your photos when you book through the form below, or email them directly.
Payment & Booking
| Payment | Booking |
| Payment is required at the time of booking your service appointment. We accept: • E-transfer • Credit card, debit, or cash at our office • Visa and Mastercard (2.4% processing fee applies) | You can book a service call by calling us, emailing us, or submitting a request right here on the website. Include photos of the affected area when you submit — it helps us prepare. 📞780-717-6115 · 📍 Serving Edmonton and surrounding areas · We respond within 1 business day |
Water Getting In Around Your Window?
Book a service call and we’ll come out, find the source, and fix it properly.
📍 Serving Edmonton and surrounding areas · 📞 780-717-6115 · Responding within 1 business day
